These General Terms & Conditions applies to all online customers as well as other business transactions carried out through our online store.The website navigation and purchase of any product on “eworld.com.ng” implies the acceptance of all the following points.EWORLD reserves the right to change these conditions without notice, and any changes will be updated here accordingly.
Personal Data Protection
EWORLD ensures complete confidentiality of all information and data. Our online store has a single view and facilitates the customer experience, which has fast access to all products and services, place orders, and receives communications on programs, promotions, or any other content relevant to our customers. Our customers may, at any time, request the cancellation of the newsletter subscription by simply filling out the contact form with their details (name and email) stating “I do not wish to receive further communications”. At any time you can access your account and change your personal data.
Delivery Time
The carrier companies do not allow you to schedule a specific time for delivery of your order, so it is important to mention a correct delivery to ensure your order is delivered on time. Usually, orders placed before 3 pm are processed and dispatched the same day for delivery. However, this may change if there are circumstances beyond our control. In the event that the product is not available the customer will be advised on when the product will be back in stock. If you are unable to wait, you can cancel your order and the value of the product will be refunded back to you. We deliver nationwide using a reliable courier. However, if outside Abuja where we are located, the delivery of your order can take longer after it has been dispatched, depending on the destination. Moreso, delivery times may vary in certain exceptional periods of increased flow (for example, Christmas period).
Exchange and Return Policy
Our main goal is to ensure you are completely satisfied with our products and services. Purchasing decisions are easy, quick, and fully transparent. However, if not satisfied, we are here to help:For the return or exchange to be accepted, it is important to adhere to the following:
– Customers must check their item during delivery before signing the delivery note.
– Customers have 24 hours to return an item from the date of delivery.
– To be eligible for a return or exchange, the item must be unused and in the same condition that was received.
– The item must be in the original packaging and in re-saleable condition.
– The customer must have proof of purchase (invoice) of item Your item.
– Customers will be responsible for the cost of returning the item to our showroom and back. However, note that shipping costs are not refundable.
Please note that refund or exchanged will not be initiated in the following circumstances:
– Any product that exhibits physical damage to the box, packaging, tags or to the product.
– Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
– Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
To request refund or exchange
Kindly send a request to online@eworld.com.ng or call our customer service number on +234 913 562 8590.
Cancellations
Customers can only cancel their order when the order is still in the processing stage their their account on our website. If the cancellation request is made before the order has been processed or shipped, we would effect a refund.
